Data We Collect and How It May Be Used
Requested Information. There are pages on this site where we request specific information about you, in order to register you for site membership, process reviews, process transactions, fulfill your requests for information, communicate with you regarding reviews and transactions, and keep your knowledge about our products and services current. You may choose not to provide requested information, but then you might not be able to take advantage of some of the features in our site. Whenever we collect information from you, we may also save such information so that we do not need to ask you for it repeatedly. The types of personal information collected and saved at these pages may include but are not limited to:
Contact Information such as name, email address, postal addresses, and phone / fax numbers. We may use your email address to send you self-publishing and confirmation emails, authenticate user accounts, provide subscription email services, register for forums, etc.
Financial Information such as credit/debit card information. Note that we do not store credit card information. Credit card transactions are securely transmitted to a financial gateway using Secure Sockets Layer (“SSL”) technology.
Transactional Information as pertaining to your activities in creating reviews, tracking reviews, posting content, monitoring reviews, processing information, etc. Note that all postings are stored in our database, even after “deletion,” and may be further archived elsewhere.
Information you provide as feedback, comments or content in reviews, interactive forums, community discussions, dispute resolution, or if you contact us directly.
Technical Information collected in our website logs including standard web log entries for each page served that contain your IP address, page URL, and timestamp. Our website logs help us to diagnose problems with our server, to administer our site, and to otherwise provide our service to you. Our website logs and other technical records are stored indefinitely.
Optional Information supplied voluntarily.
We may invite you to provide business feedback, provide dispute information, participate in voluntary surveys or otherwise supply additional optional information. Responding to these requests is completely voluntary and is your choice. We collect and analyze information voluntarily supplied in order to rate businesses, track and improve service to our customers and potential customers, for internal marketing purposes, and for any additional purposes indicated in the request for information.
We may use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals. We also use this demographic information in evaluating new products that may be made available from Spitfire I.T..
Automatic collection of information.
Like many web sites, our site may periodically utilize a technology called “cookies” to improve your experience in using the site, as well as our efficiency in processing your transactions. A cookie is a small data file that a web server can deliver to your browser, which is then stored on your computer’s hard drive. Cookies are designed to permit us to provide better or more personalized service when you are visiting our site.
You can set your browser to notify you when you receive a cookie, providing you with as much control as you wish as to the decision to accept/reject the cookie, and deletion of the cookie upon leaving our web site. Please note, however, that if your browser does not accept cookies, you may not be able to actually complete review transactions through Spitfire I.T. or make other uses of the site. Please refer to your browser’s help information for details on setting cookie notification services.
Note that we do not employ tracking devices (e.g., cookies, “web beacons,” single-pixel GIF files, etc.) for marketing purposes. We may, however, track computer source information from which people contact us such as Internet domains and IP addresses. We may, from time-to-time, gather information concerning the “referring” domain that was visited prior to viewing our site, and the “destination” domain that may be visited after leaving our site. Information automatically collected is used to identify and analyze the trends and statistics of visits to our web site and to make our web site more responsive to the needs and interests of our customers.
Links to Third Parties’ Sites
Disclosure of Information
Although our general policy is that we do not disclose information that you provide to us, we do reserve the right to access, preserve and disclose any submitted information or otherwise use information we have received about you: (1) in response to subpoenas, court orders, legal process or when otherwise required by law; (2) to establish, protect, or exercise our legal rights or defend any legal claims; (3) to protect our rights and property; (4) if we believe it is necessary in order to investigate, prevent or take action regarding unauthorized distribution of intellectual property, illegal activities, fraud or situations involving potential threats to the safety of any person; (5) to resolve disputes or to investigate problems. We may disclose or access information whenever we believe in good faith that the law so requires or if we consider it necessary to do so to maintain service and improve our website, products and services. Specifically, we may use information such as your IP address to help diagnose problems with our server, to manage our website or to enhance our website based on usage data.
Choice and Consent
It is not possible for web sites to achieve perfect security. We do, however, take commercially reasonable physical, electronic, and managerial precautions using widely accepted methods to safeguard the security of your information against inadvertent disclosure to unauthorized persons. Security controls may include standard SSL to protect the security of information transmitted directly through this website. As is generally the case, this protection does not extend to Internet e-mail messages sent outside this website directly to and from individual e-mail addresses.
For your protection, our forums use basic webserver authentication as well as logout protocols to terminate user sessions.
Our Commitment To Children’s Privacy
Protecting the privacy of the young is especially important and we share the view that children’s use of the Internet and e-mail requires special consideration regarding privacy and information protection. Our site does not generally feature information and services of interest to children or anyone under the age of 13. We do not knowingly collect any information from any minors, and we comply with all applicable federal and state privacy laws including the Children’s Online Privacy Protection Act (COPPA) and the associated Federal Trade Commission (FTC) rules for collecting personal information from minors. We do not knowingly collect any information from persons under the age of 13. If we learn that a posting is by a person under the age of 13, we may remove that post.
Changes in this Privacy Statement
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.